RM
Rochester M
1 reviews | Active since Oct 2013
17 May 2026, 05:52
Non Complient
Worst Experience with refunds due to me. Customer Experience does not come first at this company. I've been constantly calling and sending emails to the callcentre.i shouldn't be requesting refunds. They send me proof of payment which I told them it's not my account number. I had to verify with my bank. I then send another email and as of today, I haven't received any response from them. This has been going on since February 2026.
Helpful (0)
Replies (3)0
Replies (3)
Avis's replyOfficial
18 May 2026, 22:56Good day Rochester, we sincerely apologise for the inconvenience experienced regarding your refund. Kindly note that your matter has been escalated to the relevant team for urgent investigation and feedback.
Avis Southern Africa
Avis Southern Africa
Best regards,
Avis's reply18 May 2026, 22:56
Official
Good day Rochester, we sincerely apologise for the inconvenience experienced regarding your refund. Kindly note that your matter has been escalated to the relevant team for urgent investigation and feedback.
Avis Southern Africa
Avis Southern Africa
Best regards,
Avis's replyOfficial
22 May 2026, 17:41Good day Rochester,
Kindly be advised that the refund was incorrectly processed to another customer. The matter is currently being investigated with our finance department. We will revert once the refund has been correctly processed.
Kind regards,
AVIS Southern Africa
Kindly be advised that the refund was incorrectly processed to another customer. The matter is currently being investigated with our finance department. We will revert once the refund has been correctly processed.
Kind regards,
AVIS Southern Africa
Best regards,
Avis's reply22 May 2026, 17:41
Official
Good day Rochester,
Kindly be advised that the refund was incorrectly processed to another customer. The matter is currently being investigated with our finance department. We will revert once the refund has been correctly processed.
Kind regards,
AVIS Southern Africa
Kindly be advised that the refund was incorrectly processed to another customer. The matter is currently being investigated with our finance department. We will revert once the refund has been correctly processed.
Kind regards,
AVIS Southern Africa
Best regards,
Avis's replyOfficial
11 Jun 2026, 16:02Good day Rochester,
Kindly be advised that the refund was initially processed to the incorrect customer. The matter was investigated with our Finance Department, and the refund was subsequently reprocessed to the correct card on 22 May.
Kind regards,
AVIS Southern Africa
Kindly be advised that the refund was initially processed to the incorrect customer. The matter was investigated with our Finance Department, and the refund was subsequently reprocessed to the correct card on 22 May.
Kind regards,
AVIS Southern Africa
Best regards,
Avis's reply11 Jun 2026, 16:02
Official
Good day Rochester,
Kindly be advised that the refund was initially processed to the incorrect customer. The matter was investigated with our Finance Department, and the refund was subsequently reprocessed to the correct card on 22 May.
Kind regards,
AVIS Southern Africa
Kindly be advised that the refund was initially processed to the incorrect customer. The matter was investigated with our Finance Department, and the refund was subsequently reprocessed to the correct card on 22 May.
Kind regards,
AVIS Southern Africa
Best regards,