No service with an attitude

When I started off to make my booking I accidentely came accros the Avis' US site. For exactly the same car, time and place I can get a cheaper booking via the US site vs the RSA site. R456 vs R536

I made my booking and received my reservation confirmation. The terms and conditions doesn't want to open via my phone, although the entire booking is made from my phone. I am a visitor to RSA.

I get to OR Tambo and wait for a while in the que. A very friendly lady later assists me. At some point a guy is called who I presume is her supervisor. At the point of payment they suddenly want to charge me R2,800. I then ask where does that come from. The guy then tells me it is a deposit which the computer calculates at that point, he is not sure exactly how. As this is the first time I hear of it and this deposit is almost 5 times my rental fee, I explain that this amount exceeds my daily limit. I suggest paying with cash, electronic transfer, spreading it over 2 cards and giving credit card info. Or a combination of some. The answer is no , the card has to be swiped there and then.

I then ask why didn't you just tell me with my reservation what the estimated deposit would be Then I could have arranged as such. The guy then tells me they did in the terms and conditions. I show him my reservation and state they haven't. He starts getting rude and aggressive.

I then had to cancel as there is no way I can increase my card limit there and then. The guy with his attitude never tried to provide a solution. So I was stuck at the airport. If I just knew the amount I could have been prepared, and to top it off then the supervisor acts in such a manner.

Never again will I use Avis, via my firm or personally.