No service but still charged

<p>Sunday 04/06/17 I made a booking for a car for 11 days, from 06/06 until the 15/06. The lady I spoke to was very nice and got me a reasonable price for my booking, and I was happy with everything. During our conversation I told her that I'm using a Capitec card and she said no problem, then she proceeded to take my card details and all. Come pick up day at O R Tambo Airport, I was told that you don't accept Capitec cards anymore and the new rule was implemented on 03/06. Can you imagine the shock I got ? There I was stranded at the airport with no car and what's worse is that it's on a Monday, a day where cars are usually not available unless pre-booked. I had to run around the airport looking for a car and especially a place where they accepted debit cards, thank God for Tempest. </p> <p> Now, I've just got a notification from my bank that an amount of R363.86 has been deducted from my account. I want my money back Avis, I haven't used any of your services so what are you charging me for?and it can't be a cancellation fee because the error was from your side. </p> <p> </p> <p>Reservation number: 2 ********** -ZA-0/1</p>