No service at all

My husband phoned Avis Rustenburg on 20/03/2016 to get a rental car until 22/03/2016. When the lady asked him if he was paying with a credit card and he sain NO seeing that we don't own a credit card. He told her he would be paying with a checque card and then gave her the card number.<br> She told him that he should collect the car at Pilanesberg Airport by 11:00am. At 09:59am the amount of R2776.91 was deducted from my account by Avis.<br> My husband went to collect the rental car, after waiting +/- 30 minutes, the driver refused to give the vehicle to my husband as the numbers on the card did not stand out.<br> After long conversations with both the call centre and Rustenburg, Rustenburg decided to cancel the rental on our behalf and told my husband that the money will be paid back within 48 hours. No money has been paid back as yet.<br> On Tuesday (22/03/2016) they phoned my husband and asked him what time he will bring back the vehicle and if he wanted to extend the rental?!<br> I'm considering to open a case of ***** against Avis Rustenburg if the money is not paid back by tomorrow (24/03/2016)