CD
Carla D

1 reviews | Active since Jul 2013

08 Oct 2015, 20:54

No service -Accounts

I hired a car on the 1 -7 August 2015. I paid with my debit card. I was told that upon return of the vehicle I was owed just over R800. I was asked for my banking details where the money due would be paid to me. I called the contact centre 3 weeks ago as I still did not receive payment. The lady said that she could see it on her screen and that it was not released. She assured me it will be done as a matter of urgency. It is now almost 3 months later and I still have not received my money. Can someone please call me regarding this, as for a company of your reputation, this is unacceptable.

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Replies (1)
Avis
Avis's reply09 Oct 2015, 07:52
Official
Hello carlad01,

Thank you for your post.

We have escalated your complaint to our Customer Care Manager who will resolve your complaint posted.

Kind Regards
Avis Team