No Response from Avis !

Good day Avis Team.

On the 14th of May I had a billing query which I forwarded to Avis. Fair enough I got a response on the 17th of May - however the response did not cover all my concerns which I had raised. I then responded back to Avis on the 23rd of May thanking them for responding and further advising them of the other part of the concern that was not address - however up until today (08 June 2018) I have not received any correspondence from Avis.

The reference number for my query was: HVwiPF Case number: 9vyTg2

My concern evolves around the R58 which I was quoted-on telephonically if I were to add super cover on my prepaid rental; only to find that when I reached the rental station the charge is way more than this.

I then hope this time Avis will respond.

Billing queries are very important and they need to be treated as such when they are received. I just cancelled a reservation with Avis because of this.. I do not want to have a bad experience again !

Thank you.