NO REFUND ISSUED NO FOLLOW UP

GOOD MORNING

KINDLY NOTE I HIRED A CAR FROM AVIS AT THEIR DURBAN CENTRAL BRANCH ON THE 19TH OF DECEMBER TO MY DISMAY WHEN I GOT TO MELMOTH THE CAR GOT STATIONERY DID NOT WANT TO GO AT ALL I THAN CALLED FOR ASSISTANCE OF WHICH THEY WERE FAST AND CHANGED THE CAR .

I WAS THAN REQUESTED ANOTHER SOME OF MONEY OF WHICH I HAD ALREADY PAID A DEPOSIT AT THEIR BRANCH I WAS TOLD THIS SOME IS FOR THEM TO TOW AND TO DO AN ASSESSMENT OF THE CAR IF I WAS AT FUALT OR NOT WHICH IS QUITE SHOCKING I HAVE NEVER HEARD OF CLUTCH HAVING PROBLEMS BY BEING DRIVEN JUST A FEW HOURS WHICH PROBABLY MEANS THE CLUTCH HAD A PROBLEM PRIOR TO ME TAKING THEIR CAR.

I WAS TOLD REFUND PROCESS IS 10 - 15 DAYS THEY WILL PAY IT AUTOMATICALLY AND CALCULATE IF THERES AN AMOUNT DUE TO THEM.

YESTERDAY ON THE 7TH OF JANUARY I WENT TO THEIR BRANCH CAUSE I WAS NOT RECEIVING ANY FEEDBACK FROM AVIS WHEN I GOT TO THE BRANCH THE LADY WHO FIRST ASSISTED ME WAS VERY RUDE AND DID NOT EVEN GIVE ME A CHANCE TO PROPERLY EXPLAIN AND ACCUSSED ME OF LYING HEN I TOLD THE EXPLAINATION I RECEIVED WHEN I COLLECTED THE CAR SHE SAID HER COLLEAGUEAS ALWAYS EXPLAIN EVERYTHING SHE THAN ASKED HER MALE COLLEAGUE TO CONTINUE WITHMY ENQUIRY ,THEREAFTER AN INDIAN LADY WALKED IN AND TOOK THE LONGEST TIME AND THE VERY SAME LADY ASSISTED THE INDIAN LADY WITH A SMILE ON HER FACE YET GAVE ME AN ATTITUDE .

AS THE MALE COLLEAGUEA WAS ASSISTING ME CALLING THE ESHOWE BRANCH TRYING TO DO A FOLLOW UP WITH THE CAR THAT WAS TOWED I HAD TO WAIT OVER 40 MINUTES WHIKLST STANDING EVENTUALLY HE WAS TOLD THE CAR IS STILL IN THE YARD IT WAS NEVER TAKEN TO TOYOTA TO DO THE INSPECTION AS I WAS TOLD TO DATE IM STILL IN THE DARK WITH MY REFUND WHICH ISCLOSE TO 10 000 AND I REALLY NEED MY MONEY BUT NO ASSISTANCE OR EMPATY WAS SHOWN BY AVIS

KINDLY ASSIST ME IN GETTING MY REFUND BACK PLEASE