1 reviews | Active since May 2017

10 May 2017, 15:41

No refund

<p>Today I had to cancel my reservation due to illness. Upon calling to cancel I was informed that there is no option to cancel due it been less than 24 hours till my booking. I informed the agent it is very unforseen due to my illness and there is no ways I could have known. His answer was I should have read the terms and conditions. End of the story. Their inflexibility in this regard has helped make up my mind and everyone else's mind that I will relay this story too , to never use Avis. Keep the R700 you have lost far more than that in the long run.</p>

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Replies (1)
's update16 May 2017, 09:08
Reviewer Update

Thankfully I was referred by a friend to someone who works for Avis. They have gone completely out of their way to ensure I get refunded.

Unfortunately, its not what you know, its who you know.