MW
Michelle W
1 reviews | Active since Dec 2009
29 Apr 2026, 09:39
No invoice and unauthorised deduction with failure to rectify
AVIS has failed to send me an invoice for services rendered after my car hire. Then I phoned twice and still I did not receive an invoice. To date no invoice and an unauthorised deduction from my account.
Helpful (0)
Replies (2)0
Replies (2)
Avis's replyOfficial
29 Apr 2026, 15:26Hi Michelle,
We sincerely apologise for the inconvenience caused regarding the missing invoice and the unauthorised deduction from your account.
Your concern has been noted and escalated to the relevant team for urgent investigation regarding the invoice and the charges app****.
We understand how frustrating this experience has been and appreciate you bringing it to our attention. We will revert once feedback is received.
Kind regards,
AVIS Southern Africa
We sincerely apologise for the inconvenience caused regarding the missing invoice and the unauthorised deduction from your account.
Your concern has been noted and escalated to the relevant team for urgent investigation regarding the invoice and the charges app****.
We understand how frustrating this experience has been and appreciate you bringing it to our attention. We will revert once feedback is received.
Kind regards,
AVIS Southern Africa
Avis's reply29 Apr 2026, 15:26
Official
Hi Michelle,
We sincerely apologise for the inconvenience caused regarding the missing invoice and the unauthorised deduction from your account.
Your concern has been noted and escalated to the relevant team for urgent investigation regarding the invoice and the charges app****.
We understand how frustrating this experience has been and appreciate you bringing it to our attention. We will revert once feedback is received.
Kind regards,
AVIS Southern Africa
We sincerely apologise for the inconvenience caused regarding the missing invoice and the unauthorised deduction from your account.
Your concern has been noted and escalated to the relevant team for urgent investigation regarding the invoice and the charges app****.
We understand how frustrating this experience has been and appreciate you bringing it to our attention. We will revert once feedback is received.
Kind regards,
AVIS Southern Africa
Avis's replyOfficial
30 Apr 2026, 09:52Good day Michelle, kindly note that the final invoice and damage documents have been sent.
Kind regards,
AVIS Southern Africa
Kind regards,
AVIS Southern Africa
Avis's reply30 Apr 2026, 09:52
Official
Good day Michelle, kindly note that the final invoice and damage documents have been sent.
Kind regards,
AVIS Southern Africa
Kind regards,
AVIS Southern Africa