AB
Answer B

1 reviews | Active since Jul 2024

21 Jul 2024, 17:46

No go area UNLESS you want unnecessary financial stress

Avis is a no go area. They have lost me as a customer. The financial frustration they will cause you is not of this world. They will hold your money and still debit your account outside the money they have held. The inconsistencies are just too much. I am never to bind myself with them again. My account is at negative, because they have debuted what was due ( which is fine) however the issue is that they have still held the initial charge with the deposit. Could they debit what was due from there and payback the difference??? I am so frustrated. @Avis review replier, do not even reply on this platform with apologies and asking for my details to sort the matter. Customer service should reply to my email and sort this out.

NB: had an issue with unthorised debut of 17k and I had to run to offices daily 😑

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Replies (1)
Avis
Avis's reply22 Jul 2024, 08:26
Official
Dear Answer,

Thank you for reaching out to us, and we apologize for the frustration you've experienced.

Please be assured that we take such matters seriously and are committed to resolving them promptly. Could you kindly provide your rental agreement number and any relevant details via Private message.

Kind regards,
The Avis Team