No deposit refund

Item: Avis
Rating: 1
Author: Eugene B

I rented a vehicle in December, had to make a manual deposit payment as I only use a virtual card on my Phone. No refund no feedback after many phone calls and mails.

Helpful (0)

Replies (2)

Avis's replyOfficial

14 Jan 2025, 08:37

Dear Eugene,

Thank you for bringing this matter to our attention. We apologize for the inconvenience and frustration caused by the handling of this matter.

We will immediately escalate your case to the appropriate team and ensure that your refund is processed without further delay.

We thank you for your patience.

Kind regards,
The Avis Team

Avis's reply14 Jan 2025, 08:37

Official

Avis's replyOfficial

17 Jan 2025, 15:41

Good Day Eugene,

Thank you for your patience.

Please note our team has been unable to retrieve your booking, as the info provided was for a booking that was not fulfilled.

Kindly provide us with the correct/alternate booking number,

Thank you
The Avis Team

Avis's reply17 Jan 2025, 15:41

Official