DC
Derek C
1 reviews | Active since Mar 2009
04 Mar 2026, 07:40
No Customer Service
Avis customer service will not assist customers in any way. If you call them they will promise to get back to you within 10 days. Which they never do. When you email them they simply do not respond. If you log complaints on facebook or HelloPeter they will promise to contact you which they never do, will post responses that do not address the complaint and even promise to do things such as request documented proof which they never provide. Branches know they can simply ignore any escalations and Avis as a company will do nothing to assist customers
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Replies (3)0
Replies (3)
Avis's replyOfficial
04 Mar 2026, 07:45Good day Derek,
Thank you for your feedback. Please note that the branch has provided their feedback regarding this matter. Should you wish to dispute their decision further, you may contact the branch directly for further assistance.
Kind regards,Avis Customer Service
Thank you for your feedback. Please note that the branch has provided their feedback regarding this matter. Should you wish to dispute their decision further, you may contact the branch directly for further assistance.
Kind regards,Avis Customer Service
Avis's reply04 Mar 2026, 07:45
Official
Good day Derek,
Thank you for your feedback. Please note that the branch has provided their feedback regarding this matter. Should you wish to dispute their decision further, you may contact the branch directly for further assistance.
Kind regards,Avis Customer Service
Thank you for your feedback. Please note that the branch has provided their feedback regarding this matter. Should you wish to dispute their decision further, you may contact the branch directly for further assistance.
Kind regards,Avis Customer Service
DC
Derek C's updateReviewer Update
04 Mar 2026, 07:52We have contacted the branch more than a month ago, and to date they have not responded or provided supporting documentation, as you claim to have requested on Sunday. This complaint is about customer service not assisting when a issue cannot be resolved with the branch. You promised that I would be contacted on 5 February, this has not been done. As per the complaint, Avis Customer service will not assist customers in any way, neither here or through your official email address
DC
Derek C's update04 Mar 2026, 07:52
Reviewer Update
We have contacted the branch more than a month ago, and to date they have not responded or provided supporting documentation, as you claim to have requested on Sunday. This complaint is about customer service not assisting when a issue cannot be resolved with the branch. You promised that I would be contacted on 5 February, this has not been done. As per the complaint, Avis Customer service will not assist customers in any way, neither here or through your official email address
Avis's replyOfficial
04 Mar 2026, 08:00Good day Derek,
As previously advised, the branch has provided their feedback regarding this matter. Should you wish to dispute their decision further, you would need to contact the branch directly for further assistance.
Kind regards,Avis Customer Service
As previously advised, the branch has provided their feedback regarding this matter. Should you wish to dispute their decision further, you would need to contact the branch directly for further assistance.
Kind regards,Avis Customer Service
Avis's reply04 Mar 2026, 08:00
Official
Good day Derek,
As previously advised, the branch has provided their feedback regarding this matter. Should you wish to dispute their decision further, you would need to contact the branch directly for further assistance.
Kind regards,Avis Customer Service
As previously advised, the branch has provided their feedback regarding this matter. Should you wish to dispute their decision further, you would need to contact the branch directly for further assistance.
Kind regards,Avis Customer Service