NO CAR FROM AVIS BECAUSE LICENSE TAKEN ALONG WITH HIJACKED CAR

My folks were hijacked on Friday. All their cards etc including a drivers license were in the car. Their insurance is with Outsurance and they NEED a drivers license for the insurance. When requesting a rental car until their car is repaired AVIS, rightfully request a drivers license. HOWEVER, IT WAS ****** WITH THE CAR. OBVIOUSLY MY MOM HAS A LICENSE BUT YOU WON'T GIVE HER A RENTAL BECAUSE SHE DOESN'T HAVE IT TO SHOW YOU??????? HOW STUPID. DO YOU NOT HIRE PEOPLE WITH BRAINS WHO CAN ADD 1+1??? HOW IN GOD NAME COULD SHE BUY A CAR WITHOUT A LICENCE AND GET INSURANCE. I WILL KEEP THIS IN MIND AND ADD TO SOCIAL MEDIA; LINKEDIN, FB, MYBROADBAND ETC