No business should be allowed to operate this way and no person should have to experience this again.

I am both furious and extremely disheartened by the complete absence of service, communication and availability from AVIS and their staff. I unfortunately had no choice but was given Avis as my courtesy car option. This was my first time needing a courtesy car and I must say, AVIS, you have knocked it out of the park for being an absolute disappointment and the worst service provider I've ever had the displeasure of dealing with. Upon collection of my vehicle at OR Tambo, I asked all relevant questions and was told inspection was completed and I received no check/inspection list for verification. The vehicle was returned on the 10/12 and I received a call asking about a Jack missing from the car. To which I explained that the vehicle was delivered as received, I hadn't even touched the boot! She advised she needs to speak to management and will get back to me. Till now, I've received no call back. I had to pay a deposit of R1500.00 which is still in holding and, get this, an additional R724.99 was debited off my bank account on the 16/12, shooting my anxiety through the roof. I have been calling endlessly, being pushed from pillar to post of course, spoke to Abraham (TWICE, after being cut off both times) and then Crystal (during which I got cut off as well), both of whom "did not have any information" as to why I've been debited except for "missing tools". So there is absolutely no one that can explain to me WHY THEY TOOK MY MONEY A WEEK BEFORE CHRISTMAS without any forewarning. Have I been sorely mistaken or does a JACK cost R2224.99? Really, I'd like to see your price list for your tools. Have you no compassion or regard for humanity? Because this has caused me anxiety and panic attacks which is no joke. Why would anyone want to experience what I'm experiencing? Its a literal nightmare. Please do you jobs and call me back for Pete's sake and don't make me pay for the incompetency of your business and staff!