NO AFTER CARE SERVICE!

On March 11, 2024 received Avis Rental Vehicle at their Riverside Branch, Mbombela. The rush through the Terms and Conditions and had to sign electronically. I were told that the vehicle is full and had to return the vehicle full. Service were great at reception, then I were told to just press the open button on the key and look for the car. Okay I thought, this can be fun....., did find the care at last and took a video of the vehicle for evidence that all was in order. One of their employees help me to reverse the vehicle out of the parking bay.

Before leaving their premises I took a photo of the speedometer. 3250 km at 08:25. Late Thursday, 14 March 2024 the panelbeater phoned that my vehicle is ready for collection. After numerous times trying to phone Avis Riversde an employee (Dikeledi) answered and we arranged for Avis to collect the vehicle at the panelbeater in White River. Friday, 15 March 2024 (07:08) I filled the vehicle as per agreement. 17.075 litres of Unleaded 50 petrol. I drove to the panelbeaters and took a photo of the speedometer and of the vehicle. No dents at all. Just sticky marks of the wrapping as this was a brand new car. 3294km. Total kilometers from 11 March to 15 March 2024 were 44km. Now.... how is it possible to fill the vehicle with 17,075 litres of petrol and I only drove 44km. (I have photos and petrol slip as proof). Adding the 14.4km from panelbeater back to Nelspruit gives you a total of 58.4km.

I took this up with Dikeledi and she told me she will investigate and will get back to me. I followed up more than once and on Wednesday, 20 March she send me a mail: Good day Mam

As I have done my investigation the previous customer who had the vehicle brought back the vehicle with full tank and when you refueled the vehicle the filling station refueled up to Airlock that’s why it refilled those litters and we don’t refill up to airlock ********************************

According to AA-Trip Fuel Cost Calculator the fuel usage for 58.4km is 3.33litre of fuel. Fuel Efficiency is 5.7litre for100km

Thus, the rental vehicle was not full on 11 March 2024.

Second issue, received a SMS on 18 March 2024 that my vehicle is repaired and that I must return rental vehicle same time as received. Rental vehicle was returns on 15 March 2024. Possible overcharge. Please confirm. Please investigate further for me. In need urgent feedback on this. I expect a refund for the fuel, as it is impossible to fill airlock with ±13 litre of fuel.