NEVER USE AVIS CAR RENTAL. THEY ARE *****STERS.

I rented a vehicle from Avis. On collection of the vehicle I informed and pointed out to the rental agent all the damages of the vehicles as well as the crack on the windscreen. The agent informed me that there is nothing to worry about and all the damages are part of the usual wear and tear of the vehicle.

A week later after returning the vehicle, I got a message informing me of the crack on the windscreen as well as the amount payable for the replacement of the windscreen. This came really to my surprise as the damages were already on vehicle when I collected the vehicle and was further pointed out to the rental agent.

It's been a frustrating 3 months of up and down emails and calls to Avis explaining to them regarding the damages which were already on the vehicle. Most of my emails received no replies and my calls also go unanswered numerous times. This is really frustrating and is tantamount to ***** from Avis trying to get money out of customers.

In my humble opinion, the rental agency was closing at 15h00 and I arrived to collect the vehicle at 14h55, so the agent was in a real hurry to handover the vehicle to me so that he could knock off from work and head home and hence handed off the vehicle without the due diligence been conducted. Also on returning the vehicle, the gentleman receiving the vehicle also mentioned that everything is all well and good and that I may leave for home, only to find out a few days later regarding the charges for the cracked windscreen. I obviously have been not been refunded my security deposit as well.

In conclusion I would highly recommend the public not to use Avis car rentals for any rental of vehicles and to rather hire a vehicle from another company who are much more honest, ethical and professional who actually offers a real service and not try to ***** from customers.