BS
Bulelwa S
1 reviews | Active since Nov 2012
13 Feb 2024, 15:05
Never use Avis
February 6, 2024, I returned a car hired by my insurance which I paid cash for because of a previous negative experience with a credit card (they claimed to have released the refund back to the credit card but nothing showed from my statements), 3 days later I had to write to them reminding of the invoice and 5 days later no update or refund has been received from Avis. By the look of things they have made this their culture.
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Avis's replyOfficial
14 Feb 2024, 08:34Hi Bulelwa,
Thank you for contacting us,
Please be advised that the refund of R1871.55 was processed to be paid back to you on the 12th of Feb, the refund amount should be reflected in your account in 3-5 working days (depending on your bank), please be advised that the turnaround time for us to process a cash refund is 6- working days after the rental vehicle is returned.
With regards to our process when it comes to an Auth hold, when you collect the rental vehicle, Avis would request a hold in your account, this amount is not debited from your account, it remains in your account but is not available for you to use, upon you returning the vehicle your bank receives a request to release the hold, and the amount is then made available for you to use when the amount is released by your bank the amount will not reflect in your account as a credit but fall back on your available balance.
Avis Team,
Thank you for contacting us,
Please be advised that the refund of R1871.55 was processed to be paid back to you on the 12th of Feb, the refund amount should be reflected in your account in 3-5 working days (depending on your bank), please be advised that the turnaround time for us to process a cash refund is 6- working days after the rental vehicle is returned.
With regards to our process when it comes to an Auth hold, when you collect the rental vehicle, Avis would request a hold in your account, this amount is not debited from your account, it remains in your account but is not available for you to use, upon you returning the vehicle your bank receives a request to release the hold, and the amount is then made available for you to use when the amount is released by your bank the amount will not reflect in your account as a credit but fall back on your available balance.
Avis Team,
Avis's reply14 Feb 2024, 08:34
Official
Hi Bulelwa,
Thank you for contacting us,
Please be advised that the refund of R1871.55 was processed to be paid back to you on the 12th of Feb, the refund amount should be reflected in your account in 3-5 working days (depending on your bank), please be advised that the turnaround time for us to process a cash refund is 6- working days after the rental vehicle is returned.
With regards to our process when it comes to an Auth hold, when you collect the rental vehicle, Avis would request a hold in your account, this amount is not debited from your account, it remains in your account but is not available for you to use, upon you returning the vehicle your bank receives a request to release the hold, and the amount is then made available for you to use when the amount is released by your bank the amount will not reflect in your account as a credit but fall back on your available balance.
Avis Team,
Thank you for contacting us,
Please be advised that the refund of R1871.55 was processed to be paid back to you on the 12th of Feb, the refund amount should be reflected in your account in 3-5 working days (depending on your bank), please be advised that the turnaround time for us to process a cash refund is 6- working days after the rental vehicle is returned.
With regards to our process when it comes to an Auth hold, when you collect the rental vehicle, Avis would request a hold in your account, this amount is not debited from your account, it remains in your account but is not available for you to use, upon you returning the vehicle your bank receives a request to release the hold, and the amount is then made available for you to use when the amount is released by your bank the amount will not reflect in your account as a credit but fall back on your available balance.
Avis Team,