JH
Jane H
1 reviews | Active since Oct 2024
16 Oct 2024, 17:55
NEVER HIRE FROM AVIS!
I rented a car on 29 September 2024 and returned it the same day without any problem. An amount of R4000 was "held" as a deposit, but instead the bank debited my account. After numerous phone calls where the phone is put down before even speaking to anyone and only getting automated responses stating someone will come back to me I am now desperate for my money. I WILL NEVER USE AVIS AGAIN!!
Helpful (0)
Replies (2)0
Replies (2)
Avis's replyOfficial
17 Oct 2024, 08:54Dear Jane,
Thank you for bringing this to our attention, and we apologize for the frustration and inconvenience caused. We’ll investigate the matter and ensure the necessary steps are taken to process your refund.
We truly regret your experience and appreciate your patience. We aim to make this right as soon as possible.
Kind regards,
The Avis Team
Thank you for bringing this to our attention, and we apologize for the frustration and inconvenience caused. We’ll investigate the matter and ensure the necessary steps are taken to process your refund.
We truly regret your experience and appreciate your patience. We aim to make this right as soon as possible.
Kind regards,
The Avis Team
Best regards,
Avis's reply17 Oct 2024, 08:54
Official
Dear Jane,
Thank you for bringing this to our attention, and we apologize for the frustration and inconvenience caused. We’ll investigate the matter and ensure the necessary steps are taken to process your refund.
We truly regret your experience and appreciate your patience. We aim to make this right as soon as possible.
Kind regards,
The Avis Team
Thank you for bringing this to our attention, and we apologize for the frustration and inconvenience caused. We’ll investigate the matter and ensure the necessary steps are taken to process your refund.
We truly regret your experience and appreciate your patience. We aim to make this right as soon as possible.
Kind regards,
The Avis Team
Best regards,
Avis's replyOfficial
18 Oct 2024, 11:31 Good Day Jane,
Thank you for your patience. A refund has been duly processed on the 13OCT24 - -3192.77 | SAR | CM5222******XX3492
We regret the inconvenience this has caused, and we appreciate your patience and understanding during this time, it may take a Min of 3 days to successfully reflect in your account.
Should you require anything further, please do let us know.
Thank you
The Avis Team
Thank you for your patience. A refund has been duly processed on the 13OCT24 - -3192.77 | SAR | CM5222******XX3492
We regret the inconvenience this has caused, and we appreciate your patience and understanding during this time, it may take a Min of 3 days to successfully reflect in your account.
Should you require anything further, please do let us know.
Thank you
The Avis Team
Best regards,
Avis's reply18 Oct 2024, 11:31
Official
Good Day Jane,
Thank you for your patience. A refund has been duly processed on the 13OCT24 - -3192.77 | SAR | CM5222******XX3492
We regret the inconvenience this has caused, and we appreciate your patience and understanding during this time, it may take a Min of 3 days to successfully reflect in your account.
Should you require anything further, please do let us know.
Thank you
The Avis Team
Thank you for your patience. A refund has been duly processed on the 13OCT24 - -3192.77 | SAR | CM5222******XX3492
We regret the inconvenience this has caused, and we appreciate your patience and understanding during this time, it may take a Min of 3 days to successfully reflect in your account.
Should you require anything further, please do let us know.
Thank you
The Avis Team
Best regards,