Never again Avis - Hang your heads in shame

Pathetic and shoddy service. Will not do business with you guys again. Went in yesterday (09/04/22) to drop off a vehicle at the Pretoria branch. My wife also came in so that she could fetch me once all the necessary checks were completed. This rude and arrogant lady will not see to me unless my wife parked her vehicle outside. I said to her the area is completely empty and furthermore there is no parking outside available. Its also not safe for a female to be alone outside. She rudely mentioned that's not her problem and if she does not park outside she will not accept the hired vehicle. I then asked for her name which she did not provide. I then asked for the manager. No joy either. Service sucks to put it bluntly. With no options available I had to contact my cousins to come in and fetch my wifes vehicle. What a inconvenience? Then the second part. Vehicle inspection is now being done. The guy goes directly to under the bumper to find two (2) scratches. Seems he clearly knew about this. So I asked him how did he know about the scratches under the bumper. No reply. When the first inspection was done during the collection period no one checked under bumper but during the return period you guys check under the bumper. You guys a big company so please operate in a professional way. A big joke and total disgrace. Hang your heads in shame.