My hell with AVIS

I was driving an AVIS rental car that got broken into on Friday 12th February outside of Foundry in Parkhurst, Johannesburg. My laptop bag that had my laptop, camera, external harddrive, ID book, sunglasses and toilet bag along with my golf clubs were ******The alarm did not go off and I informed AVIS that this happened. I was told to pay R4500 for the damage to the drivers key handle that was damaged by the intruders.

Upon returning the vehicle to the Avis Menlyn branch. I was made told that the process to investigate the matter will take more than a month to solve. The biggest problem I had was with the replacement vehicle I received. The car was absolutely filthy and wish I could attach photos of the vehicle I received. The branch manager told me that they had no other vehicles available and I had to take this car that had dirty smelly seats.

This is the third complaint I have made and no one has the decency to contact me. client with Rental agreement number ********** 02 is going to take this matter as far as possible and ensure every citizen of this country knows about the terrible customer service at AVIS