KB
Kamoho B
1 reviews | Active since Aug 2015
08 Aug 2015, 09:10
My funds not released after rental
I rented a car from avis on 09/07/2015 and returned it on 21/07/2015, and still my funds are still frozen despite the fact that Avis has already debited more money from my account, i was told by the avis agent that my funds will be released after 6 days maximum but its been 3 weeks, this is bordering on theft by avis, i call customer care on Wednesday an they said the funds will be released in 48hrs, but still nothing.<br> <br> This is unacceptable, you are keeping people's money so you can earn interest on it before you return it. <br> <br> This is very disappointing from a company of your caliber.
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Replies (1)Avis's replyOfficial
11 Aug 2015, 07:35Hello Kamoho B,
Thank you for your post.
We have escalated your complaint to our Customer Care Manager who will resolve your complaint posted.
Kind Regards
Avis Team
Thank you for your post.
We have escalated your complaint to our Customer Care Manager who will resolve your complaint posted.
Kind Regards
Avis Team
Avis's reply11 Aug 2015, 07:35
Official
Hello Kamoho B,
Thank you for your post.
We have escalated your complaint to our Customer Care Manager who will resolve your complaint posted.
Kind Regards
Avis Team
Thank you for your post.
We have escalated your complaint to our Customer Care Manager who will resolve your complaint posted.
Kind Regards
Avis Team
