Most horrible experience

This is by far the most unprofessional service I have ever received in my entire 36years I have been on this earth! First the collecting office where I need to collect my car is closed down. Then the lady at the other closest office, 20km from the original pick up location, said she will be able to assist me. After she got my reservation number she said, o no sorry sir, we do not have a car for you (Maybe because my rental was a small car). I told her that This is a fully paid up booking. She will maybe help me the following day. I ask her to cancel the booking and state why it needs to be canceled and asked her what about my refund? She said I must go and read the terms and conditions? I am so disappointed. Me and my family have reservations at other places that needs to be canceled now, I have spent money to get to the Avis office in Hoedspruit, now again spent money to get home. I will loose all the monies I have spent for deposits. You just made my first holiday in 2years a total disaster! If I paid for something, is it not reserved for me? Or is R1600 nothing or to little? Must I rather spent R100 000.00? Maybe then I will be considered?

I want a full refund please

And thanks again for everything!

Try to phone reservation head office, both numbers, the answer machine said they have too little staff, you must mail them rather.

We have a consumer protection act, does that not cover the consumer for this type of things?