Money taken from my account without my consent.

I went into to Avis to ask about making a booking was informed that I needed my particulars to be entered in the system to be able to make a booking, which I brought the documents and was assisted. But was never given an informed decision for cancellation. I was not told having my particulars in the system binds me to paying a certain amount. in which if i had been informed I would have made means to get my money back. Money was taken from my account without my knowledge or agreement. Money was taken from my account without any paperwork given to me or sms to my number or email address. What frustrating is that the manager knew my complain allowed me to leave the offices had a meeting with her employees, and only after called customer service she then spoke with me on the phone and put me on speaker. claimed I was shouting at her and was willing to answer her questions. while I was in office she didn't have time for me. When asked if I can have a video of the day in question, she doesn't want to telling me that there is no sound. This Lady Masuku Baloyi stands for lies and only listens to her employees with her mind made up when she speaks to clients. She then made another call asking for my card number, for what I don't under as she was suppose to ask that question when I spoke to her in the first. The service at Avis Rustenburg, Von Wielligh is bad xem, bad.