JM
Jaco M

1 reviews | Active since Aug 2014

22 Oct 2025, 13:44

Mission impossible - obtaining your invoice.

It appears to be easier to win the National Lottery than to obtain an invoice from Avis. I have attempted several times to retrieve my invoice online, but the system continuously returns error messages. I have also sent two separate email correspondences to Avis Customer Services department, yet I have not received resolution. At this point, I am unsure what further steps can be taken to obtain my invoice, and it seems that lodging a formal complaint is the only remaining option. It is disappointing to experience such inefficiency and lack of support from a company of Avis’s stature. I urge Avis to resolve this matter promptly by providing the requested invoice and addressing the technical issues on your platform.

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Replies (2)
Avis
Avis's reply22 Oct 2025, 15:12
Official
Good day Jaco Meyer, 

Thank you for contacting Avis Budget. 

Kindly note that our invoicing system was down this morning, however, it is up and running again.

We have emailed you the copy of the invoice. 

We apologise for any inconvenience caused. 

Best Regards,

The Avis Team
Avis
Avis's reply23 Oct 2025, 09:36
Official
Good day Jaco,

The invoice reflects as a 'credit invoice' as the rental charge was debited from the deposit that you paid and a credit was due. 

This is the sole invoice that is available. 

Best Regards, 

The Avis Team