DP
David P
1 reviews | Active since Jan 2018
03 Dec 2025, 19:53
Miss Avis
Falsely accused of causing a minor stone chip to the windscreen of a hired car, and billed a petty amount. No response to complaint. Bad PR. Plus long slow queues at reception desk when collecting vehicle. Will avoid in future.
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Replies (1)
Avis's replyOfficial
04 Dec 2025, 08:51Good day David Polovin,
Thank you for contacting us.
Kindly be advised that we have investigated the matter regarding the windscreen chip. As per our findings, there is no record of the said damage being pre-existing, as a result, it was regarded as new damage as it was identified upon you returning the vehicle.
Should you require to dispute the damage further, you may contact the branch on ***.
Best Regards,
The Avis Team
Thank you for contacting us.
Kindly be advised that we have investigated the matter regarding the windscreen chip. As per our findings, there is no record of the said damage being pre-existing, as a result, it was regarded as new damage as it was identified upon you returning the vehicle.
Should you require to dispute the damage further, you may contact the branch on ***.
Best Regards,
The Avis Team
Best regards,
Avis's reply04 Dec 2025, 08:51
Official
Good day David Polovin,
Thank you for contacting us.
Kindly be advised that we have investigated the matter regarding the windscreen chip. As per our findings, there is no record of the said damage being pre-existing, as a result, it was regarded as new damage as it was identified upon you returning the vehicle.
Should you require to dispute the damage further, you may contact the branch on ***.
Best Regards,
The Avis Team
Thank you for contacting us.
Kindly be advised that we have investigated the matter regarding the windscreen chip. As per our findings, there is no record of the said damage being pre-existing, as a result, it was regarded as new damage as it was identified upon you returning the vehicle.
Should you require to dispute the damage further, you may contact the branch on ***.
Best Regards,
The Avis Team
Best regards,