PV
Phila V
1 reviews | Active since Jan 2017
12 Aug 2025, 17:18
MISLEADING INFO ON REFUND - AVIS IS BECOMING VERY BAD
I do not understand what the meaning of Backlog when for 5 days AVIS has been telling me that my refund payment was processed on 07 July 2025. Today I receive an email from a Consultant that says 1st payment failed, yet I was never consultant and my card and account are both fully functional. No contacted me to give me this information. The information that I have been receiving from AVIS for the past 5 days is that payment was processed, so I do not understand where my payment fits into your backlog. If now my payment is listed on a Backlog, then it means I've been fed with lies all along. AVIS is really becoming worse when it comes to efficiencies and excellence in servicing their Rental offering. Since the take-over of ZEDA, its becoming very bad. Even the fleet has become poor as well under ZEDA.
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Replies (2)PV
Phila V's updateReviewer Update
13 Aug 2025, 10:43Good day
You are responding with nonsense here. Do not respond if you have no clue here. I returned the car on Monday on 04 August, I got my invoice on Wednesday 06 and my Refund was processed on 07 August. Today is the 13th, so please don't come hear to make me a fool. I'm not a fool. I've communicating with the Customer Service call centre every second day and I also have emails from consultant confirming that my refund was processed on the 7th. So please don't come up with your nonsense here.
My money must be in my account by midday today. I've also responded to John Dube this morning.
You are responding with nonsense here. Do not respond if you have no clue here. I returned the car on Monday on 04 August, I got my invoice on Wednesday 06 and my Refund was processed on 07 August. Today is the 13th, so please don't come hear to make me a fool. I'm not a fool. I've communicating with the Customer Service call centre every second day and I also have emails from consultant confirming that my refund was processed on the 7th. So please don't come up with your nonsense here.
My money must be in my account by midday today. I've also responded to John Dube this morning.
PV
Phila V's update13 Aug 2025, 10:43
Reviewer Update
Good day
You are responding with nonsense here. Do not respond if you have no clue here. I returned the car on Monday on 04 August, I got my invoice on Wednesday 06 and my Refund was processed on 07 August. Today is the 13th, so please don't come hear to make me a fool. I'm not a fool. I've communicating with the Customer Service call centre every second day and I also have emails from consultant confirming that my refund was processed on the 7th. So please don't come up with your nonsense here.
My money must be in my account by midday today. I've also responded to John Dube this morning.
You are responding with nonsense here. Do not respond if you have no clue here. I returned the car on Monday on 04 August, I got my invoice on Wednesday 06 and my Refund was processed on 07 August. Today is the 13th, so please don't come hear to make me a fool. I'm not a fool. I've communicating with the Customer Service call centre every second day and I also have emails from consultant confirming that my refund was processed on the 7th. So please don't come up with your nonsense here.
My money must be in my account by midday today. I've also responded to John Dube this morning.
PV
Phila V's updateReviewer Update
13 Aug 2025, 11:25Earlier this morning I have responded to emails from Nomazulu Piet - *** and John Dube - ***.
The story yesterday was about a backlog which I totally dismissed. A backlog exists with refunds that are yet to be processed. If mine was processed on the 7th, then backlog should not exist in my case.
Secondly I totally to not accept that AVIS says an EFT or Payment takes over 72 hours. No EFT takes over 3 days regardless of the difference in Banks. No one wants to send me.proper Proof of payment, and if you've made payment, then Nedbank should be able to produce formal proof of payment not these screenshots that you guys send to me. I have the privilege of having worked in banking for over 10 years, not payment takes more than 3 days to clear regardless of difference in Banks.
All of you are not consistent with your processes, some talk about 3 to 5 days turnaround for payment and some talk about 3 to 7 days. You are turning AVIS in to your own ****a shop.
I'm not a very difficult person, but you are taking me for a fool. You guys are really turning AVIS into a ****a shop. Please don't come here and make me a fool. Today makes it 5 working days since payment on the 7th. You should really be embarrassed of your responses.
I need the money into my account by midday please. I have an important trip and the funds are needed.
The story yesterday was about a backlog which I totally dismissed. A backlog exists with refunds that are yet to be processed. If mine was processed on the 7th, then backlog should not exist in my case.
Secondly I totally to not accept that AVIS says an EFT or Payment takes over 72 hours. No EFT takes over 3 days regardless of the difference in Banks. No one wants to send me.proper Proof of payment, and if you've made payment, then Nedbank should be able to produce formal proof of payment not these screenshots that you guys send to me. I have the privilege of having worked in banking for over 10 years, not payment takes more than 3 days to clear regardless of difference in Banks.
All of you are not consistent with your processes, some talk about 3 to 5 days turnaround for payment and some talk about 3 to 7 days. You are turning AVIS in to your own ****a shop.
I'm not a very difficult person, but you are taking me for a fool. You guys are really turning AVIS into a ****a shop. Please don't come here and make me a fool. Today makes it 5 working days since payment on the 7th. You should really be embarrassed of your responses.
I need the money into my account by midday please. I have an important trip and the funds are needed.
PV
Phila V's update13 Aug 2025, 11:25
Reviewer Update
Earlier this morning I have responded to emails from Nomazulu Piet - *** and John Dube - ***.
The story yesterday was about a backlog which I totally dismissed. A backlog exists with refunds that are yet to be processed. If mine was processed on the 7th, then backlog should not exist in my case.
Secondly I totally to not accept that AVIS says an EFT or Payment takes over 72 hours. No EFT takes over 3 days regardless of the difference in Banks. No one wants to send me.proper Proof of payment, and if you've made payment, then Nedbank should be able to produce formal proof of payment not these screenshots that you guys send to me. I have the privilege of having worked in banking for over 10 years, not payment takes more than 3 days to clear regardless of difference in Banks.
All of you are not consistent with your processes, some talk about 3 to 5 days turnaround for payment and some talk about 3 to 7 days. You are turning AVIS in to your own ****a shop.
I'm not a very difficult person, but you are taking me for a fool. You guys are really turning AVIS into a ****a shop. Please don't come here and make me a fool. Today makes it 5 working days since payment on the 7th. You should really be embarrassed of your responses.
I need the money into my account by midday please. I have an important trip and the funds are needed.
The story yesterday was about a backlog which I totally dismissed. A backlog exists with refunds that are yet to be processed. If mine was processed on the 7th, then backlog should not exist in my case.
Secondly I totally to not accept that AVIS says an EFT or Payment takes over 72 hours. No EFT takes over 3 days regardless of the difference in Banks. No one wants to send me.proper Proof of payment, and if you've made payment, then Nedbank should be able to produce formal proof of payment not these screenshots that you guys send to me. I have the privilege of having worked in banking for over 10 years, not payment takes more than 3 days to clear regardless of difference in Banks.
All of you are not consistent with your processes, some talk about 3 to 5 days turnaround for payment and some talk about 3 to 7 days. You are turning AVIS in to your own ****a shop.
I'm not a very difficult person, but you are taking me for a fool. You guys are really turning AVIS into a ****a shop. Please don't come here and make me a fool. Today makes it 5 working days since payment on the 7th. You should really be embarrassed of your responses.
I need the money into my account by midday please. I have an important trip and the funds are needed.