Mathew Roux of Grand Central Midrand AVIS car hire harrassed me

I felt I needed to alert customers about Avis car rental on a rather harrassing experience I had with a staff member named Matthew Roux at Avis care rental at Grand Central Airport in Midrand . The problem came when I returned the car a person by the name Mathew Roux received the car he told me where to park which I did and then he walked around the car for around 30 minutes then he pointed to a scratch about 28 cm below the drivers side it was so small even you could not tell it was a scratch. while her was doing this there were other cars that were brought in and never checked only the key were handed in and the driver was sent of. Mathew Roux still looking for scratches continued his search he then looked at each section of the car . After this he told me that I must sign on return on the car and go into the office and fill in the a form which did not make sense to me he was not present to show me what to do in the form when I was in the office he still stood outside looking for more scratches. His behaviour was rather strange acting nasty and being rude and also displaying signs of a person being intoxicated. He moved very slowly and not coherent at times.

I feel I was discriminated against and treated in a nasty manner . I have been a loyal customer for Avis for over 20 years this was my very first experience of being racially discriminated against. I am warning customers that if you deal with Matthew Roux be careful he seems to have ulterior motives when dealing with people of colour. I am really saddened at the way Mathew Roux handled the whole situation. I have not yet received any communication from AVIS and and still awaiting a reply

Also to take note when I picked up the car he said that the car was brand new and there were no scratches except some plastic marking from it being unwrapped . and there was no need to check for scratches.

Regards

Nisha