DC
Derek C
1 reviews | Active since Mar 2009
06 Feb 2026, 16:00
Made up damage
After not inspecting the vehicle with me upon collection I picked up damage not on the collection report before taking the vehicle. After I insisted they claimed to have updated it to show the damage. Upon return of the vehicle I was informed all is in order. A week later I got an email that the deposit was processed back to my account. After this I received a call and they claimed they picked up scratches they missed when I dropped of the vehicle and the damage was R5000. I informed them that not all damage was on the initial report and asked for them to send me timestamped photos of the vehicle before and after as well as a quote for the repairs. They have not done so. Now again more than a week later I was informed that they deduced R1600 from my deposit and the rest was processed to my account on Monday which I have still not received. They now said it would take 10 days to get me the photos and quote I asked for. I have not been given the opportunity to inspect the claimed damage, no proof has been provided, and the damage was only reported a week after the vehicle was returned. I have still not even received an invoice from them
Helpful (0)
Replies (15)0
Replies (15)
Avis's replyOfficial
08 Feb 2026, 22:31Good day, we’re sorry for the frustration caused and appreciate you bringing this to our attention. The matter has been escalated internally for review, and our team will follow up with you directly.
Best regards,
Avis's reply08 Feb 2026, 22:31
Official
Good day, we’re sorry for the frustration caused and appreciate you bringing this to our attention. The matter has been escalated internally for review, and our team will follow up with you directly.
Best regards,
Avis's replyOfficial
11 Feb 2026, 05:53The refund was processed on the 02nd of Feb, the refund should be avalable within 7-10 working days.
Best regards,
Avis's reply11 Feb 2026, 05:53
Official
The refund was processed on the 02nd of Feb, the refund should be avalable within 7-10 working days.
Best regards,
DC
Derek C's updateReviewer Update
11 Feb 2026, 06:29" The refund was processed on the 02nd of Feb, the refund should be avalable within 7-10 working days. "
This does not address the damages that were deducted and inspections not performed. This does not address the complaint at all and no body followed up to this complaint with me directly as promised in your reply on 8 Feb
This does not address the damages that were deducted and inspections not performed. This does not address the complaint at all and no body followed up to this complaint with me directly as promised in your reply on 8 Feb
DC
Derek C's update11 Feb 2026, 06:29
Reviewer Update
" The refund was processed on the 02nd of Feb, the refund should be avalable within 7-10 working days. "
This does not address the damages that were deducted and inspections not performed. This does not address the complaint at all and no body followed up to this complaint with me directly as promised in your reply on 8 Feb
This does not address the damages that were deducted and inspections not performed. This does not address the complaint at all and no body followed up to this complaint with me directly as promised in your reply on 8 Feb
Avis's replyOfficial
11 Feb 2026, 20:21Please note that business days refer to Monday to Friday only, excluding weekends and public holidays. This means Saturdays, Sundays and public holidays are not counted in the 7–10 working day timeframe. The processing period is calculated from the date the refund was processed, and the exact reflection time may also depend on your bank.
Best regards,
Avis's reply11 Feb 2026, 20:21
Official
Please note that business days refer to Monday to Friday only, excluding weekends and public holidays. This means Saturdays, Sundays and public holidays are not counted in the 7–10 working day timeframe. The processing period is calculated from the date the refund was processed, and the exact reflection time may also depend on your bank.
Best regards,
DC
Derek C's updateReviewer Update
12 Feb 2026, 07:48" Please note that business days refer to Monday to Friday only, excluding weekends and public holidays. This means Saturdays, Sundays and public holidays are not counted in the 7–10 working day timeframe. The processing period is calculated from the date the refund was processed, and the exact reflection time may also depend on your bank. "
No mention at all about the main complaint about not providing information on the damage or the improper inspections both at collection and drop off. What have you got to hide? If this is legitimate damage then why have we been provided with neither a quote for repair or pictures of the damage requested weeks ago.
You have not contacted me as stated in your reply on 8 February and have completely ignored the main complaint about the damage for which to date I have received no proof at all. On the payment side no response as to why I was initially told a different amount was processed which was false, and this amount was only processed weeks after the vehicle was returned
No mention at all about the main complaint about not providing information on the damage or the improper inspections both at collection and drop off. What have you got to hide? If this is legitimate damage then why have we been provided with neither a quote for repair or pictures of the damage requested weeks ago.
You have not contacted me as stated in your reply on 8 February and have completely ignored the main complaint about the damage for which to date I have received no proof at all. On the payment side no response as to why I was initially told a different amount was processed which was false, and this amount was only processed weeks after the vehicle was returned
DC
Derek C's update12 Feb 2026, 07:48
Reviewer Update
" Please note that business days refer to Monday to Friday only, excluding weekends and public holidays. This means Saturdays, Sundays and public holidays are not counted in the 7–10 working day timeframe. The processing period is calculated from the date the refund was processed, and the exact reflection time may also depend on your bank. "
No mention at all about the main complaint about not providing information on the damage or the improper inspections both at collection and drop off. What have you got to hide? If this is legitimate damage then why have we been provided with neither a quote for repair or pictures of the damage requested weeks ago.
You have not contacted me as stated in your reply on 8 February and have completely ignored the main complaint about the damage for which to date I have received no proof at all. On the payment side no response as to why I was initially told a different amount was processed which was false, and this amount was only processed weeks after the vehicle was returned
No mention at all about the main complaint about not providing information on the damage or the improper inspections both at collection and drop off. What have you got to hide? If this is legitimate damage then why have we been provided with neither a quote for repair or pictures of the damage requested weeks ago.
You have not contacted me as stated in your reply on 8 February and have completely ignored the main complaint about the damage for which to date I have received no proof at all. On the payment side no response as to why I was initially told a different amount was processed which was false, and this amount was only processed weeks after the vehicle was returned
Avis's replyOfficial
15 Feb 2026, 00:27We understand your frustration and once again apologise for the delays and lack of clarity.
Your matter remains escalated for urgent review. If you have not received direct feedback by Monday, please send us a direct message via our official Facebook page with your rental agreement number so we can immediately follow up and prioritise your case.
We appreciate your patience while we work to resolve this.
Kind regards,
Avis Customer Service Team
Your matter remains escalated for urgent review. If you have not received direct feedback by Monday, please send us a direct message via our official Facebook page with your rental agreement number so we can immediately follow up and prioritise your case.
We appreciate your patience while we work to resolve this.
Kind regards,
Avis Customer Service Team
Best regards,
Avis's reply15 Feb 2026, 00:27
Official
We understand your frustration and once again apologise for the delays and lack of clarity.
Your matter remains escalated for urgent review. If you have not received direct feedback by Monday, please send us a direct message via our official Facebook page with your rental agreement number so we can immediately follow up and prioritise your case.
We appreciate your patience while we work to resolve this.
Kind regards,
Avis Customer Service Team
Your matter remains escalated for urgent review. If you have not received direct feedback by Monday, please send us a direct message via our official Facebook page with your rental agreement number so we can immediately follow up and prioritise your case.
We appreciate your patience while we work to resolve this.
Kind regards,
Avis Customer Service Team
Best regards,
Avis's replyOfficial
18 Feb 2026, 17:18Good day,
Your damage dispute has been forwarded to the branch manager for review. We will provide feedback as soon as it becomes available.
Your damage dispute has been forwarded to the branch manager for review. We will provide feedback as soon as it becomes available.
Best regards,
Avis's reply18 Feb 2026, 17:18
Official
Good day,
Your damage dispute has been forwarded to the branch manager for review. We will provide feedback as soon as it becomes available.
Your damage dispute has been forwarded to the branch manager for review. We will provide feedback as soon as it becomes available.
Best regards,
DC
Derek C's updateReviewer Update
23 Feb 2026, 07:40Still no feedback from the branch manager. It is becoming clear there are no proof of these claimed damages
" Good day,
Your damage dispute has been forwarded to the branch manager for review. We will provide feedback as soon as it becomes available. "
" Good day,
Your damage dispute has been forwarded to the branch manager for review. We will provide feedback as soon as it becomes available. "
DC
Derek C's update23 Feb 2026, 07:40
Reviewer Update
Still no feedback from the branch manager. It is becoming clear there are no proof of these claimed damages
" Good day,
Your damage dispute has been forwarded to the branch manager for review. We will provide feedback as soon as it becomes available. "
" Good day,
Your damage dispute has been forwarded to the branch manager for review. We will provide feedback as soon as it becomes available. "
Avis's replyOfficial
24 Feb 2026, 19:53Hi Derek,
We apologise for the continued inconvenience.Please note that we are currently communicating with you regarding this matter via Facebook as well. The case remains with the relevant team for review, and we are awaiting their feedback.
We will revert to you as soon as an update is received.
We apologise for the continued inconvenience.Please note that we are currently communicating with you regarding this matter via Facebook as well. The case remains with the relevant team for review, and we are awaiting their feedback.
We will revert to you as soon as an update is received.
Best regards,
Avis's reply24 Feb 2026, 19:53
Official
Hi Derek,
We apologise for the continued inconvenience.Please note that we are currently communicating with you regarding this matter via Facebook as well. The case remains with the relevant team for review, and we are awaiting their feedback.
We will revert to you as soon as an update is received.
We apologise for the continued inconvenience.Please note that we are currently communicating with you regarding this matter via Facebook as well. The case remains with the relevant team for review, and we are awaiting their feedback.
We will revert to you as soon as an update is received.
Best regards,
DC
Derek C's updateReviewer Update
27 Feb 2026, 15:123 weeks after this complaint nothing has been done. Its now more than a month after the vehicle was returned and still Avis is refusing to furnish any proof of the damage they have deducted. Just got another message on facebook that the damage was for a dent on the driver door, which they did not report during their assessment when the vehicle was returned. And despite promising to do so, they have not provided us with any proof or even contacted us
" Hi Derek,
We apologise for the continued inconvenience.Please note that we are currently communicating with you regarding this matter via Facebook as well. The case remains with the relevant team for review, and we are awaiting their feedback.
We will revert to you as soon as an update is received. "
" Hi Derek,
We apologise for the continued inconvenience.Please note that we are currently communicating with you regarding this matter via Facebook as well. The case remains with the relevant team for review, and we are awaiting their feedback.
We will revert to you as soon as an update is received. "
DC
Derek C's update27 Feb 2026, 15:12
Reviewer Update
3 weeks after this complaint nothing has been done. Its now more than a month after the vehicle was returned and still Avis is refusing to furnish any proof of the damage they have deducted. Just got another message on facebook that the damage was for a dent on the driver door, which they did not report during their assessment when the vehicle was returned. And despite promising to do so, they have not provided us with any proof or even contacted us
" Hi Derek,
We apologise for the continued inconvenience.Please note that we are currently communicating with you regarding this matter via Facebook as well. The case remains with the relevant team for review, and we are awaiting their feedback.
We will revert to you as soon as an update is received. "
" Hi Derek,
We apologise for the continued inconvenience.Please note that we are currently communicating with you regarding this matter via Facebook as well. The case remains with the relevant team for review, and we are awaiting their feedback.
We will revert to you as soon as an update is received. "
DC
Derek C's updateReviewer Update
04 Mar 2026, 07:38More than a month after promising that they will contact me and not having done so, the result of all of this is :
" Please note that the branch has provided their feedback regarding this matter. Should you wish to dispute their decision further, you would need to contact the branch directly for assistance. "
This after replying on Sunday with this which was also not done:
" We will revert to the branch to request the time-stamped images and repair quotation for your review. We will revert once feedback is received. "
" Please note that the branch has provided their feedback regarding this matter. Should you wish to dispute their decision further, you would need to contact the branch directly for assistance. "
This after replying on Sunday with this which was also not done:
" We will revert to the branch to request the time-stamped images and repair quotation for your review. We will revert once feedback is received. "
DC
Derek C's update04 Mar 2026, 07:38
Reviewer Update
More than a month after promising that they will contact me and not having done so, the result of all of this is :
" Please note that the branch has provided their feedback regarding this matter. Should you wish to dispute their decision further, you would need to contact the branch directly for assistance. "
This after replying on Sunday with this which was also not done:
" We will revert to the branch to request the time-stamped images and repair quotation for your review. We will revert once feedback is received. "
" Please note that the branch has provided their feedback regarding this matter. Should you wish to dispute their decision further, you would need to contact the branch directly for assistance. "
This after replying on Sunday with this which was also not done:
" We will revert to the branch to request the time-stamped images and repair quotation for your review. We will revert once feedback is received. "
Avis's replyOfficial
04 Mar 2026, 07:51Hi Derek, we understand your frustration. Please note that the branch has provided their feedback regarding this matter. Should you wish to dispute their decision further, you would need to contact the branch directly for assistance.
Best regards,
Avis's reply04 Mar 2026, 07:51
Official
Hi Derek, we understand your frustration. Please note that the branch has provided their feedback regarding this matter. Should you wish to dispute their decision further, you would need to contact the branch directly for assistance.
Best regards,
DC
Derek C's updateReviewer Update
04 Mar 2026, 07:58I have contacted the branch directly and lodged this complaint princely because they refused to assist. As you have yourself not been able to get any information out of them despite numerous escalations not even the supporting documentation you referred to on Sunday. This issue has not been addressed in any way and despite Avis South Africa will clearly not assist customers if the branch just ignores a complaint
DC
Derek C's update04 Mar 2026, 07:58
Reviewer Update
I have contacted the branch directly and lodged this complaint princely because they refused to assist. As you have yourself not been able to get any information out of them despite numerous escalations not even the supporting documentation you referred to on Sunday. This issue has not been addressed in any way and despite Avis South Africa will clearly not assist customers if the branch just ignores a complaint
Avis's replyOfficial
04 Mar 2026, 08:03Good day Derek,
As previously advised, the branch has provided their feedback regarding this matter. Should you wish to dispute their decision further, you would need to contact the branch directly for further assistance.
Kind regards,Avis Customer Service
As previously advised, the branch has provided their feedback regarding this matter. Should you wish to dispute their decision further, you would need to contact the branch directly for further assistance.
Kind regards,Avis Customer Service
Best regards,
Avis's reply04 Mar 2026, 08:03
Official
Good day Derek,
As previously advised, the branch has provided their feedback regarding this matter. Should you wish to dispute their decision further, you would need to contact the branch directly for further assistance.
Kind regards,Avis Customer Service
As previously advised, the branch has provided their feedback regarding this matter. Should you wish to dispute their decision further, you would need to contact the branch directly for further assistance.
Kind regards,Avis Customer Service
Best regards,
DC
Derek C's updateReviewer Update
04 Mar 2026, 08:07As already stated, we have done so. Branch refuses to provide supporting documentation. Avis will not assist
DC
Derek C's update04 Mar 2026, 08:07
Reviewer Update
As already stated, we have done so. Branch refuses to provide supporting documentation. Avis will not assist