LYING ******* WITH ZERO INTEGRITY

I am posting this review as a desperate follow-up on my previous review posted on 30 January 2025, this due to receiving ZERO further feedback or response from Avis, despite the empty promises, which is by now the norm.

Please PLEASE provide me with the DIRECT contact details for your complaints management or senior representatives with whom I can discuss my query?

I have contacted the George branch manager, Shaleen Harmse, on countless occasions, and most recently on 11 February 2025, to try and discuss my complaint. I never receive any responses from Shaleen, or anyone else at Avis. Calling them proves to be a complete waste of time and money, as you will never reach anyone aside from the lady that says she will “transfer you to the correct department”… which clearly doesn’t exist. I have now resorted to stoop down to your level, and publicly complain YET AGAIN just to try and get someone to assist me.

I would like to report the matter to the ombud, but would first like to exhaust all avenues. I am therefore requesting the DIRECT contact details for your complaints manager - not your general client service email address to which I only receive generic responses. The approximate amount of R5000 that Avis has unfairly charged to my credit card has severely impacted my financial situation, and I cannot afford to allow AVIS to just get away with it without the matter being properly investigated.

I ask you again – PLEASE PROVIDE ME WITH THE DIRECT CONTACT DETAILS FOR YOUR COMPLAINTS MANAGEMENT OR SENIOR REPRESENTATIVES WITH WHOM I CAN DISCUSS MY QUERY??

The response to this will prove whether Avis has any integrity at all…