Listed on Credit Bureau

I was involved in an accident whereby a neighbour damaged the car that I was renting. I duly informed AVIS and also went to the police station to report the accident.<br> I was given an acknowledgement of debt form which I signed and sent back, agreeing to pay six months installment until October 2015. To my suprise I found that I have been listed on the credit bureau though I have been paying and sending payment confirmation emails to AVIS. <br> <br> Is this the way to treat your customers, make them believe there is an agreement in place but rush to credit bureaus to tarnish their records.