Late delivery

I went through the trouble off making a booking for a car from Avis to be delivered to me at Precision & Sons panelbeaters in Pretoria West at 10:00 AM Monday morning 16 Feb'15. The booking was confirmed via e-mail with a booking ref nr. After numerous calls to the call centre, I phoned the Pretoria West branch myself, only for my car to be delivered 75 minutes late! The manager from the Pta West branch said they will upgrade me to a better car, and in the end I got a Fiesta. REALLY???!!!