OF
Omar F
1 reviews | Active since Nov 2016
30 May 2022, 10:45
Lack of transparency and unjustified charges
Incredible lack of transparency and unjustified charges. The company basically charges additional fees over what is communicated in the original booking invoice, which explains why the rates are lower than the competitors. Customer support impressively poor and unprofessional. Only one senior employee at the airport branch showed willingness to help, but it seems like the company's business model is based on *********** clients anyway.
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Replies (2)
Avis's replyOfficial
30 May 2022, 14:53Hi Omar,
Thank you for writing to us.
Please provide details of your query so we can look into the matter.
Avis Team
Thank you for writing to us.
Please provide details of your query so we can look into the matter.
Avis Team
Avis's reply30 May 2022, 14:53
Official
Hi Omar,
Thank you for writing to us.
Please provide details of your query so we can look into the matter.
Avis Team
Thank you for writing to us.
Please provide details of your query so we can look into the matter.
Avis Team
Avis's replyOfficial
01 Jun 2022, 09:01Hi Omar,
Please be advised that the signed agreement does state that a claims administration fee is charged in all instances where a claim needs to be processed in respect of any damages whatsoever, loss of or theft of the vehicle.
Avis Team
Please be advised that the signed agreement does state that a claims administration fee is charged in all instances where a claim needs to be processed in respect of any damages whatsoever, loss of or theft of the vehicle.
Avis Team
Avis's reply01 Jun 2022, 09:01
Official
Hi Omar,
Please be advised that the signed agreement does state that a claims administration fee is charged in all instances where a claim needs to be processed in respect of any damages whatsoever, loss of or theft of the vehicle.
Avis Team
Please be advised that the signed agreement does state that a claims administration fee is charged in all instances where a claim needs to be processed in respect of any damages whatsoever, loss of or theft of the vehicle.
Avis Team