1 reviews | Active since Jul 2025
Lack of transparency and misinformation
I booked a car rental for 15 days per the website. Booking confirmation number 4*** ZA 2 PP. I followed the prompt's , reviewed the information., received an email confrimation and nowhere on this documentation did it detail that I would have to pay a R20 000 deposit to be able to collect the vehicle.
The agent at the collection point acknowledged tthat their website is lacking in making this information clear.
The agent at Customer Care has now acknowledged that he is dealing with similar complaints.
I have now been told that I will forfeit my whole rental payment of R4900 is now to be forfeited as I cancelled on the day of collection.
The reason for the cancellation is due to the lack of transparency and information on the website and booking process.
I am honestly flabbergasted that an organization of this size is so lacking in transparency and would recommend that customers be extremely cautious when making bookngs.
Thank you for your feedback,
Please be advised that we have sent your query to our refunds department and we will advise if they will be able to make a goodwill refund, the terms and conditions do stipulate that should a rental be cancelled on the day of collection the customer does forfeit the rental amount paid, due to the above stipulated reason we will try and motivate for a refund and we will advise with feedback.
Thank you.
Avis Team.
Thank you for your feedback,
Please be advised that we have sent your query to our refunds department and we will advise if they will be able to make a goodwill refund, the terms and conditions do stipulate that should a rental be cancelled on the day of collection the customer does forfeit the rental amount paid, due to the above stipulated reason we will try and motivate for a refund and we will advise with feedback.
Thank you.
Avis Team.