LACK OF SERVICE & COST DEDUCTIONS

<p>I rented a car from Avis for *** from the CT Airport branch.<br />I waited 20 minutes whilst they tried to find the car booked out to me. When I finally got the keys to the car it was for a Chevy Spark, with a boot far to small for me to use.<br />I went back and requested another car. I was given the keys to an i10. No one walked with me to the car or did a precar inspection. As I was late to collect my accomodation keys by then I loaded my luggage and left as soon as possible. I had good faith in Avis to not give me a car that would be in a bad state.<br /><br />Upon reaching my desitination I realised that there was shattered glass all over the back of the car and that it was not cleaned properly.<br /><br />I returned the car on 10/08/2016 and during the inspection became aware that the car had a flat spare wheel. Avis gave me a car in that condition to travel the coastline as a woman ALONE. i find this appaling and sent a message to customer services regarding this on 11/08/2016. <br /><br />On 12/08/2016 a deduction to the value of R 3 893.73 in total was made from my account for damages that i did not cause. As stated numerous times I am more than willing to take a polygraph test to confirm this.<br /><br /><br />I queried it again and was told that an investigation would be done. I have received no feedback on my queries from Dully Mokotedi, who is the agent i was dealing with, despite sending 2x emails in this period.<br /><br />On 23/08 I received R 3117.40 as a refund to my account. As I filled up the car at the airport, I cannot understand why the full amount was not refunded to me, and again, no one at Avis cares to communicate with clients.<br /><br />Can someone please explain these costs, and also when I will receive the balance of my refund, as well as the interest that I have to pay on this transaction, as Avis did not have the right to deduct this.<br /><br />I find the service from Avis appaling to say the least, and the admin surrounding YOUR lack of service has been a nightmare. Can someone please assist me in getting this sorted? <br /><br />I will never use Avis again and advise everyone I know to do the same.<br /><br /><br /></p>