Lack of empathy from Avis

Reservation No: ***

To this day I still have not received my refund, despite returning the car on Monday last week. I did mention that I was looking to secure funds so that I could bury my daughter. Promises were made but I ran out of time and had to make a plan, I also incurred some debt in the process.

Woefully, to date I still have not been paid. I thought as a business Avis would have been compassionate given the dire circumstances I found myself in. But to date no payment. You really should not be treating human beings like this.