Lack of customer service

AVIS Refund Request Contract E-***

I am writing today with reference to the amount of R 498.28, which was deducted from on my credit card by AVIS for the rental vehicle.

This was for the rental period of 11-26 November 2019, of which I contacted Discovery and AVIS to make them aware, that the panel beater at will not have my vehicle ready, within the estimated time frame. Discovery confirmed that there will be no additional charges, however the amount of R498.28 was deducted by AVIS.

I was at Autobody repairs the following morning at 07:00 to drop off the rental vehicle and collect my vehicle. I contacted AVIS to let them know the rental vehicle was at Autobody repairs for their collection.

I contacted AVIS and DIscovery offices again on the 30 December 2019 at 08:24 on which they confirmed this will be refunded as this is due to no fault of my own. I am sure if they track my mobile number on their system they will be able to locate all the relevant telephone calls.

I am afraid this has not been resolved and AVIS just simply took my money without any authorisation.