1 reviews | Active since May 2014
Item forgotten in the car is not found.
I forgot my blazer in the avis car that the company I work for rented for me. I only remembered when I boarded the plane and it was too late for me to go back. I tried to call them as their website says they are open 24hours, there was no response.
I called again this morning and I had to stay on a lengthy call while they checked for me if it was reported as lost and found. To my surprise, I am told no item was reported. In less than an hour after remembering my item, I am told it is not found?? Come on Avis you can do better.
Check with the staff at the receiving bay, because if really there's so much dishonesty, then we need to tell our company to look for another honest car rental company that understand customer service. I am very disappointed and need this positively sorted.
Thank you for writing to us.
Please provide your rental agreement number so we can request the branch to recheck if any lost property was reported.
Avis Team
Thank you for writing to us.
Please provide your rental agreement number so we can request the branch to recheck if any lost property was reported.
Avis Team
I am already told that my item can't be found. If someone is protected internally at my expense as a customer, then unfortunately the company that I work for need to look for a new rental company with a good reputation and honesty. I will send a formal e-mail to my company and our travel agency informing them of my experience and request that they take their business somewhere else. This is frustrating.
I am already told that my item can't be found. If someone is protected internally at my expense as a customer, then unfortunately the company that I work for need to look for a new rental company with a good reputation and honesty. I will send a formal e-mail to my company and our travel agency informing them of my experience and request that they take their business somewhere else. This is frustrating.
Our team checked the camera footage for when the car was returned and they stated that when you got out of the car you had a T-shirt on and went to the rear seat to put on a jacket and no blazer was seen in your hand. Furthermore, at no point does any Avis representative remove a blazer from the vehicle from the time you dropped the car until it went through our cleaning process and parked back at the Airport.
Avis Team
Our team checked the camera footage for when the car was returned and they stated that when you got out of the car you had a T-shirt on and went to the rear seat to put on a jacket and no blazer was seen in your hand. Furthermore, at no point does any Avis representative remove a blazer from the vehicle from the time you dropped the car until it went through our cleaning process and parked back at the Airport.
Avis Team
Please note that camera footage is the intellectual property of Avis and cannot be shared.
Avis Team
Please note that camera footage is the intellectual property of Avis and cannot be shared.
Avis Team