1 reviews | Active since May 2018
Intolerable - Avis deposit refund saga
Avis seem to do a really good job at accepting money from their customers.
Unfortunately the same can not be said when it comes to returning customer deposits. I've really tried my best to manage this through customer care and the branch (who do not have a working phone line which has been in the process of 'getting fixed' for 2 months now)
Long story short, cash deposit, car returned in perfect condition 1 month ago, roughly 8-10 calls to customer care, escalations (or that's just the way of kicking the can down the road to tomorrows call) Always en-route, always 'should reflect tomorrow' or 'system issues'
The money is one thing, but last thing I enjoy doing is chasing down a business who can't seem to care about or respect their customers time.
Do the right thing Avis... just pay me money and stop wasting my time!
Thank you for writing to us and we apologise for the delayed refund.
We will escalate the matter to our Finance department to check on the status of your refund.
We will revert to you with feedback.
Avis Team
Thank you for writing to us and we apologise for the delayed refund.
We will escalate the matter to our Finance department to check on the status of your refund.
We will revert to you with feedback.
Avis Team
