************/Bullying of clients

My friends from UK booked a car 2 months before coming to CT. They waited 3 HOURS at Strand street to receive their car.<br> They phoned twice to extend their lease. First time systems were down but were assured that it would be updated but it wasn't, 2nd call AVIS confirmed all in order and he needed to come swipe his card Friday afternoon<br> We were tracked down on Friday 15th Jan morning and confronted in a parking lot by SHELDON DE JAGER who was EXTREMELY AGGRESSIVE and was not willing to listen to the clients explanation and wanted to seize the car right then and there leaving us stranded. He was EXTREMELY Rude to me and tried to intimidate me by telling me to go stand over there and keep quite - WHAT ****S you have working for you AVIS?<br> When we were escorted like ********* to the Wynberg branch via Claremont (waste of time and petrol), Adam behind the counter was equally RUDE. Both these two do not deserve to be dealing with the public let alone have a job