Insurance Claim Against Avis Car Hire

In January 2015 my daughter was driving towards Clifton on Main Road and whilst approaching Queens Road Circle a driver did not yield to the sign and smashed into her vehicle. <br> It turns out that the driver was from overseas and the car was rented from AVIS Car Hire. <br> Now I know if you hire a car from any rental company you pay towards insurance in case of an accident. <br> This happened.<br> Avis asked for three quotes and this was done within 1 week of the accident. <br> This was then emailed to Avis HQ Johannesburg. After 6 weeks of no communication <br> I called and followed up, only to get excuses that they never received my mail. Resent again and another 6 - 8 weeks no response. After almost 7 months of telephone calls and emails I eventually get told that an assessors is in place to view the damage. This was done and after again a 3 week wait I again contact their claims officer Lee Stone as she heads up this department at AVIS. I receive an offer to do the repairs and get all excited only to find that it is no where close to the panel beater quotes. They offered R10 000. based on R20,000 to R25,000 reppair<br> I am still waiting to repair our motor car<br> Please Help