KK
Khutsiso K
1 reviews | Active since Dec 2019
13 Nov 2023, 07:59
Incorrect Invoicing
It is now the second time in less than a month, where Avis charges me "petrol" and "refueling fee" after I make sure that the rental vehicle is filled up just before returning. This happened at their Durban branch (King Shaka airport) in Early October. Now, it is happening again at their Cape Town branch (CT International Airport) this month. On both occasions, I am told this happened in error and that my money will be repaid. I wonder how many people get ****med like this unaware!!
People, please make sure you look at your Avis car rental invoices properly.
Helpful (0)
Replies (3)0
Replies (3)
Avis's replyOfficial
13 Nov 2023, 09:09Hi Khutsiso,
Thank you for your feedback,
We will send this to our branch manager and do better with our training.
Avis Team.
Thank you for your feedback,
We will send this to our branch manager and do better with our training.
Avis Team.
Avis's reply13 Nov 2023, 09:09
Official
Hi Khutsiso,
Thank you for your feedback,
We will send this to our branch manager and do better with our training.
Avis Team.
Thank you for your feedback,
We will send this to our branch manager and do better with our training.
Avis Team.
KK
Khutsiso K's updateReviewer Update
13 Nov 2023, 09:21This response is so lame and generic! I was fed the same response which lacks substance last month.
You guys really need to take this seriously. Clearly it is a general norm that happens at all your branches. How many people get wrongfully invoiced in this manner unaware???
You guys really need to take this seriously. Clearly it is a general norm that happens at all your branches. How many people get wrongfully invoiced in this manner unaware???
KK
Khutsiso K's update13 Nov 2023, 09:21
Reviewer Update
This response is so lame and generic! I was fed the same response which lacks substance last month.
You guys really need to take this seriously. Clearly it is a general norm that happens at all your branches. How many people get wrongfully invoiced in this manner unaware???
You guys really need to take this seriously. Clearly it is a general norm that happens at all your branches. How many people get wrongfully invoiced in this manner unaware???
Avis's replyOfficial
15 Nov 2023, 09:31Hi Khutsiso,
We apologise that our response is unsatisfactory.
Our fuel system is automated and there are instances where the fuel charged is incorrect,
Avis Team
We apologise that our response is unsatisfactory.
Our fuel system is automated and there are instances where the fuel charged is incorrect,
Avis Team
Avis's reply15 Nov 2023, 09:31
Official
Hi Khutsiso,
We apologise that our response is unsatisfactory.
Our fuel system is automated and there are instances where the fuel charged is incorrect,
Avis Team
We apologise that our response is unsatisfactory.
Our fuel system is automated and there are instances where the fuel charged is incorrect,
Avis Team