1 reviews | Active since May 2015
incorrect invoice, no feedback after call & email
I have rented a Peugeot 107 car at Avis branch at airport of P.E on the 1st of May of ***. <br> the car was returned on 4st of May. total kilo is 747 kilometers, but I have told the branch I want to rent the car for 4 days, just returned earlier. but anyway they charged me 3 day of 141.42 Rand per day, and extra 147 killometers of 291.06 Rand (1.98Rand/liko*147kilo). which is not right, and the most unacceptable thing is they charged me 35 litres Petrol of 12.48 ZAR at 436.8 Rand.on the truth is I pull full tank petrol when I returned the car. this is totally wrong. I have been wirting to Avis since 8th of May after I received the Invoice, and get feedback from Vivian Sibanyoni and Thuto Dominic Mathathe. and I called three times and recorded the last operator's name is Thuli. I think i will never get the call from Avis about this issue, this is really disappointing. AVIS is a famous brand of car rental in South Africa, but if the service quality is like this. this is really a nightmare.
Thank you for your post.
We have escalated your complaint to our Customer care Manager who will resolve your complaint posted.
Kind Regards
Avis Team
Thank you for your post.
We have escalated your complaint to our Customer care Manager who will resolve your complaint posted.
Kind Regards
Avis Team
