Inconsistency of service rendered

It was first time renting car on personal capacity and I must the experience is pathetic.i have visited Avis Downtown Johannesburg wanting to rent a car and was assisted with a friendly name Palesa,so professional and offered great customer experience.i went with my girlfriend’s card as my funds were in that card and I was told it’s not possible to use someone’s card which i understood.Palesa requested my driver’s licence and my bank card to check if it can be used since it’s Debit Cheque card,apparently she was contacting authorization department and was given approval.she just advised me to go make sure funds are deposited in my account then I come back we proceed with the transaction.since my girlfriend was at work and we use two different banks,it was challenging to get those funds on time.i went back at around 17:20 (Palesa knocked off already by then) and was told they close to knock off time and can’t be assisted,I can check Sandton or Airport branch as they are closing very late.when I got airport with my bags and family I now get a different story from the Consulatant (Yolanda).she was very effective and knows her story but the issue only arouse when called for authorization and they decline my card for what reason i don’t know.after incurring those cost of physical withdrawals from Absa to my FNB account.run around a of going to airport late nights,my family freezing and we had to drive to Limpopo.she referred the matter to Team Leader as I told them that i got authorization earlier from a different branch.The Team Leader didn’t even want to show up his/her face.i now had to call my friend to come bail me out and wait for another more than an hour.friday the 1st of Feb was the day I will never forget.Thanks to Avis