*********** staff and unwillingness to provide standard safety equipment of vehicle

<p>We bought a Mercedes Benz GLC from AVIS Car Sales Rivonia and (unfortunately) dealt with Jill Mlotshwa.</p> <p> </p> <p>From the start it was apparent that she did not know her vehicles or procedure. We had to wait almost 2 weeks before we were allowed to test drive the vehicle, and when we queried what the issue was, we were told the vehicle was in for a service. For a week and a half!?</p> <p> </p> <p>We purchased the vehicle last week Wednesday (17 May) for cash and my wife picked up on Friday 19 May. When my wife arrived home I checked the vehicle and noticed that it did not have any tyre repair kit (Merc's substitute to a spare wheel as the car is fitted with run-flat tyres) or even a vehicle jack in order to raise the vehicle in the event of a flat tyre.</p> <p> </p> <p>We queried this with Jill on Saturday and she said she will have to get back to us.</p> <p>We then queried it with Mercedes Benz Sandton and they assured us that all GLC's come standard with a tyre repair kit and a jack - it is standard safety equipment and not an optional extra. </p> <p> </p> <p>Jill did not respond to our queries on Monday 22 May and finally rep**** that AVIS will not be supplying us with the tyre repair kit or vehicle jack as according to her "the car did not come with it".</p> <p> </p> <p>As mentioned above - this is standard safety equipment on all Mercedes Benz GLC's and not optional extras. </p> <p> </p> <p>Clearly AVIS Car Sales Rivonia does not care about customer service or customer safety, as they are quite prepared to sell vehicles without the requried safety equipment.</p> <p> </p> <p>Thanks to the Consumer Protection Act we will be returning the vehicle if AVIS Car Sales fails to provide us the necessary equipment for the vehicle - and demanding our money back.</p> <p> </p> <p>Be very careful when buying vehicles through this branch and company.</p>