Incompetence from Start to Finish

I rented a vehicle at the beginning of July, and from the outset, the experience was riddled with serious issues that should have been immediate red flags. None of the company's phone lines were operational, making it impossible to reach anyone for assistance or confirmation. When I arrived to collect the vehicle, the agent was late, leaving me stranded without any clear communication. To make matters worse, their system was offline, forcing the entire rental process onto paper forms — an incredibly outdated and inefficient method — which resulted in a frustrating delay of over 90 minutes just to finalize basic paperwork.

I returned the vehicle two days later, as agreed, yet weeks have passed and I am still waiting for the return of my deposit. I have made numerous attempts to follow up with agents, all of whom promised to "get back to me" — none of them ever did. I even visited an Avis branch twice in person, only to be met with the same vague reassurances and zero results.

This level of service is not just disappointing — it’s completely unacceptable. It reflects an appalling lack of professionalism, accountability, and basic customer care. At this point, it feels less like a delay and more like negligence. I will never use this company again, and I would strongly advise others to look elsewhere.