INCOMPETENCE AND EMPTY PROMISES

<p>I have been hiring a car monthly at avis centurion for the past 4 months. Toward the end of my last hire I got a missed call from avis, I returned the call and was told that the consultant is busy and she would be told to call me back, the time was around 16:00. I never got the call back but just before 17:00 I got a notification from my bank that avis had deducted another full monthly rental fee from my account without my authorisation. I was supposed to return the car that day apparently and I was under the impression that I was to return it the next day. I went to the shop the next day to query and was told the consultant is not there and she was not authorised to extend my car hire without notice. I therefore requested that they close that account and that I would only hire for 9 more days not a full month. I was told that the difference between the 9 days and full 30 days hire would be refunded to me. This was on the 17 November. I never got the refund, I went back last friday and spoke to the manager she said she would fix it, I insisted to wait till it was done, and I was told its been done but my refund would be paid by the next tuesday latest. Today is the 01 december still no refund. I just called the avis call centre today and they told me there is no refund request on their system...So now I have to wait 3 business days to get an answer from their service department apparently, thats their turn around time, and from there am sure it will be another 3-4 business days before I can get my refund. What a nightmare it has been dealing with Avis the past month</p> <p>Wow I pray that I never ever have to find myself where Avis will be my only carhire option ever in Centurion.</p>