Incompetence

I recently had the misfortune to rent a car from Avis in PE.

Firstly, I decided to extend my rental by a day. The rate was changed not just for the one day but for the entire 4 days - a difference of R120.68 per day which I find totally unjustified. The package was also changed from 200 free kms to 100 free kms!

Secondly, we were given the incorrect car. Although the mileage on the Avis rental agreement was correct, the name of car and registration were not. We were then invoiced for the other car which apparently drove from PE airport to OR Tambo airport and was billed for 116 kms - a journey of approx 1075 kms! I have explained this and tried to sort it out with endless emails to customer services to no avail. Their answers varied from that car doesn't belong to our fleet to just invoicing me for a further R 1042 with no explanation and certainly no apologies.

So for 4 days rental and 300 kms, I have ended up spending nearly R3000!

The irony is that if I hadn't questioned this, I would have paid less. It seems honesty doesn't always pay!