TM
Tendani M
1 reviews | Active since Jul 2022
17 Jul 2025, 05:29
Improve your refund process. “Unacceptable”
Given the technological advancements available today, it is concerning that the process of returning deposits remains inefficient. While collecting deposits appears to be seamless, the delays in refunding them are difficult to understand. I returned the vehicle on the 3rd of July, and as of now, the refund has yet to reflect in my account. I respectfully urge the company to improve its operational efficiency, particularly in handling customer deposits. These funds are not payments but amounts entrusted to the company with the expectation of timely return.
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Avis's replyOfficial
17 Jul 2025, 09:03 Dear Tendani,
Thank you for your patience and for bringing this matter to our attention.
We would like to apologize for the delay in processing your deposit refund. We understand how frustrating this experience must have been and regret any inconvenience caused.
We can confirm that your refund was successfully processed. The funds should reflect in your account accordingly within your bank’s processing timelines.
Should you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.
We appreciate your understanding and the opportunity to resolve this issue.
Kind regards,
The Avis Team
Thank you for your patience and for bringing this matter to our attention.
We would like to apologize for the delay in processing your deposit refund. We understand how frustrating this experience must have been and regret any inconvenience caused.
We can confirm that your refund was successfully processed. The funds should reflect in your account accordingly within your bank’s processing timelines.
Should you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.
We appreciate your understanding and the opportunity to resolve this issue.
Kind regards,
The Avis Team
Best regards,
Avis's reply17 Jul 2025, 09:03
Official
Dear Tendani,
Thank you for your patience and for bringing this matter to our attention.
We would like to apologize for the delay in processing your deposit refund. We understand how frustrating this experience must have been and regret any inconvenience caused.
We can confirm that your refund was successfully processed. The funds should reflect in your account accordingly within your bank’s processing timelines.
Should you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.
We appreciate your understanding and the opportunity to resolve this issue.
Kind regards,
The Avis Team
Thank you for your patience and for bringing this matter to our attention.
We would like to apologize for the delay in processing your deposit refund. We understand how frustrating this experience must have been and regret any inconvenience caused.
We can confirm that your refund was successfully processed. The funds should reflect in your account accordingly within your bank’s processing timelines.
Should you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.
We appreciate your understanding and the opportunity to resolve this issue.
Kind regards,
The Avis Team
Best regards,