WJ
William J

1 reviews | Active since Jan 2016

04 Jun 2026, 15:03

Id number flag

Avis red flag my id number on all hired companies because of a car that show a warning light Now Avis upington says I temper with the car and now Demand R12000 from me This is very serious allegation because there is not solid proof I want proof that shows it temper with a car that was still drivable This car clean guy in Upington who is acting he is the manager who dont want to wash cars he will rader laid to the manager your car needs valley because he doesn't to wash it then avis will charge you I report this false serious allegations to the different ombudsmans and RELAVANT parties

Please remove the flag from other hired companies you can keep it on yours

This very serious allegations of Avis Upington that *********** manager and car wash guy

The last time this upington avis send their recovery team to come and take their car in the middle of the street those recovery guys said it upington branch the car wash guy who push it

The other time my insurance book me a car days in advance at upington avis when I reach there they told me I must wait until the next day Because they need To Help ANC Comrades with cars unbelievable

0
Replies (16)
Avis
Avis's reply07 Jun 2026, 14:00
Official
Good day William,

We apologise for the inconvenience caused. Kindly provide your rental agreement number so that we may escalate your concerns to the relevant department for investigation. We will revert once feedback is received.

Kind regards,
AVIS Southern Africa

Best regards,

WJ
William J's update07 Jun 2026, 14:18
Reviewer Update
Pleas use my idno ***
I send customer care a lot of emails that is when I decide to contact the ombudsman for car rentals and other bodies to help me because this is serious allegations of avis upington I will pay that Aumount they says for the damages if They can show me solid evidence like a foto that I did damage a running car

You must look at this washing guy who books cars for a valley because he doesn't want to wash cars
And then we as customers must pay 400 + for that valley but you did take the car to cars wash before you take it

Thai guy is using that to dodge car wash because he is a manger
Avis
Avis's reply08 Jun 2026, 10:24
Official
Dear William,

Thank you for your response and for providing your ID number.

We apologise for the frustration and inconvenience caused. Your concerns regarding the damage charges and the evidence provided have been noted. We have escalated your feedback to the relevant team for further investigation and review.

We understand the importance of receiving clarity on the damage assessment and associated charges. The relevant team will investigate the matter and provide feedback accordingly.
Kind regards,
AVIS Southern Africa.

Best regards,

WJ
William J's update08 Jun 2026, 10:39
Reviewer Update
Good morning
Thanks I will pay that Amount for damages if They can just provide me solid evidence not what a mechanic says or a car wash guy or a manger says I need proof
This is very serious allegations from avis and also block me from hiring cars from other companies

Block me then from avis it is fine

Because avis upington send the Recovery team from Gauteng to Northern Cape to come and take the car in the middle of the street in Town from me

Can you imagen I must get with my kids it was looking like a movie like I stole the car I was so much embarrassed that time

While Avis upington is 100km from me they can just took the phone call me says they will come and collect the car or ask me to bring it back or email me no

The car wash guy don't have time for that he send recovery team to me i am a ********

That how Avis upington oper
Avis
Avis's reply09 Jun 2026, 10:09
Official
Good day William,

Please note that we are currently investigating with the branch. We will advise once feedback has been received.

Kind regards,
AVIS Southern Africa.

Best regards,

WJ
William J's update09 Jun 2026, 13:56
Reviewer Update
Goo day is there any feedback
WJ
William J's update10 Jun 2026, 16:13
Reviewer Update
I am still waiting for answers I also need to update the ombudsman for vechile rentals
Avis
Avis's reply11 Jun 2026, 17:00
Official
Good day, William,

We apologise for the delay.

Please note that we are still awaiting feedback from the relevant team regarding your query. We will revert once feedback has been received.

Kind regards,
AVIS Southern Africa 

Best regards,

WJ
William J's update16 Jun 2026, 19:16
Reviewer Update
I still waiting on the feedback Avis ombudsman needs answer please
WJ
William J's update18 Jun 2026, 15:02
Reviewer Update
Now i can see why is Avis having so many bad reviews because of the services I still waiting for feedbqck
WJ
William J's update18 Jun 2026, 15:02
Reviewer Update
2 weeks pass now
Avis
Avis's reply26 Jun 2026, 13:08
Official
Good day William,

Thank you for bringing your concerns to our attention.

Please note that your case has been escalated to our Consumer Complaints team, and one of our supervisors is currently handling your matter. We appreciate your patience while the investigation is being concluded, and you will be contacted once feedback is available.

Kind regards,
Avis Southern Africa

Best regards,

WJ
William J's update30 Jun 2026, 20:46
Reviewer Update
Goodday
I still did not received a singel email or a call
Can you please do a follow up please
Avis
Avis's reply01 Jul 2026, 10:56
Official
Good day William.

Please note that your case has been escalated to our Consumer Complaints team, and one of our supervisors is currently attending to your case. 

Kind regards,
Avis Southern Africa 

Best regards,

WJ
William J's update08 Jul 2026, 15:20
Reviewer Update
Goodday it is the 08 July 7 days after your reply more than a month ago I put the complaint on Hello peter
WJ
William J's update13 Jul 2026, 12:54
Reviewer Update
Goodday still no feedback from anyone please answer me