I would like to complain very strongly about the service at the Avis Car Rental at Cape Town Internationsl Airport specifically on 31st March 2025 around 6pm

I would like to complain very strongly about the service at the Avis Car Rental at Cape Town Internationsl Airport specifically on 31st March 2025 around 6pm. The queues are so long with only a few counters open.My little reasoning would have expected that this being a Monday on a school holiday,they would have looked at their bookings and prepared these much better but nope! It is so disappointing that such companies are just concerned about profit and not quality customer care.They have just lost a customer in me shame@